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Our Policies

Clear, fair, and simple. No fine print. No surprises.

🚫 Cancellation Policy

  • Cancellations 2+ hours before pickup — no charge
  • Cancellations under 2 hours — $10 cancellation fee
  • Within 30 minutes of pickup — 50% of quoted fare
  • No-call / no-show — full fare charged

⏱ Wait Time Policy

  • First 5 minutes — always free
  • After 5 minutes — $0.37 per minute
  • Customer notified before the clock starts
  • Driver waits up to 10 minutes before marking as no-show

💰 Deposit Policy

  • Required for all trips 100+ miles one-way
  • Deposit amount: 25–50% of total fare
  • Non-refundable if customer cancels within 48 hours of departure
  • Balance due at or before pickup

🚗 In-Vehicle Rules

  • Seatbelts required — no exceptions, no movement until belted
  • No smoking or vaping inside the vehicle
  • No alcohol consumption in the vehicle
  • Passengers responsible for any damage caused to the vehicle

🐕 Service Animals

  • ADA service animals always welcome — no extra charge
  • Please notify us at time of booking

💳 Payment Policy

  • Accepted: Cash, CashApp, Zelle, PayPal, Venmo, Apple Cash
  • Payment collected at drop-off for local and regional trips
  • Price confirmed before the trip begins — no surprise charges

🔒 Privacy Policy

EZ Rides Transportation collects only the information necessary to book and complete your ride (name, phone, email, pickup and destination). This information is used solely to confirm and fulfill your booking. We do not share, sell, or distribute your personal information to any third party. Trip details are kept confidential.

📄 Terms of Service

By booking a ride with EZ Rides Transportation, you agree to the policies outlined on this page. The quoted price is your final price and must be paid at drop-off (or at booking for deposit-required trips). EZ Rides Transportation reserves the right to decline service to anyone who violates in-vehicle rules or behaves in a manner that threatens driver safety. All disputes should be directed to eazyridesllc@gmail.com.

Last updated: 2026. These terms apply to all rides booked through the website, by phone, or by text.